Choose the Norton protection that’s right for you and your family.
Which product is right for me?
At today’s scenario, technology is updated and enhanced with its best vital services. One can also see the best example of technology in their emailing accounts. Although anything related to the internet and emails can be only done when your system is up to date, it is working properly.
Apart from so numerous benefits, there are definite issues which give the key issue while you access your PC. As a result, you are unable to access your your windows might get corrupted, and moreover sometimes your all data can be deleted or can get affected completely. In such a situation antivirus support is very efficient and effective. Indeed, it becomes very essential that a user ought to have proper antivirus software installed on his system. Sadly, having antivirus software with it for a long term is not uniformly easier.
At Printer Customer Support, We have most trustworthy support team who provides dynamic and exceptional services to people from performing ultimate and eventual task in their systems without any kind of risk. As these issues will completely ruin your entire PC or laptop data within a moment, and even degrade the overall performance of the system in a significant manner. In order to get rid of this you need a proper support system, and this is what we do.
Why Choose Norton
Outstanding Customer Support How and When You Need It
Stay issue-free with consistent, reliable customer support from Norton
In a world where business, social engagement and the flow of information never sleep, the Norton Support team understands that support may be needed at any time.
Norton offers four channels of support in the form of phone, chat, social support and community forums to meet your needs. In recognising that the digital world is always on, support is available 24 hours a day, 7 days a week.
Eliminating the call centre dread
Calling on technical support in a time of agitation, holding for a long period, responding to robotic answering machines only to hang up in frustration — these are experiences everyone has had, and dreads. Phone and chat support from Norton breaks the trend with a fast and efficient experience.
Forget long queues and irritating hold music. The waiting time to speak to a Norton expert is just under one minute (Global English 53 seconds – May 2015). On average, almost all issues are dealt with within 15 minutes (Global English 14 minutes, 14 seconds – May 2015), so you can get back to living your online life quickly and safely, like Rose-Marie D., who says, “[The Norton expert] was beyond excellent in every way. He understood my problem immediately and fixed it quickly.”
Our support team members display patience and understanding, helping the customer feel at ease, regardless of their situation. Like Peggy L., a prime example, says, “I couldn’t ask for a better service. I am 72 and certainly not a computer wizard. [The Norton expert] was patient, professional, knowledgeable and courteous. He zeroed in on my issue very quickly and walked me through the resolution. I get a little nervous when it comes to technical issues but he made it very easy….”
The team’s objective is to accurately resolve the issue the first time you call, with a first-time resolution rate of nearly 80 percent. (Global English 78.5% – May 2015)
Spend time doing other things while chat and remote support do their work
Chat support not only saves money on a phone call, but it also allows you to do what you want while getting the help you need, which is why it appeals to the 70 percent of Norton customers that choose it.
“It’s the convenience of it — the fact that you can be on hold while you’re doing something else — you can be surfing the Web or reading the paper, you don’t have to hold the phone up to your ear,” says Annica Pender, Senior Director Global Customer Services.
Norton customer Wayne E. enjoyed a truly relaxing and stress-free experience, saying, “I even fell asleep and [the Norton expert] assured me by the time I woke up ‘everything will be fixed,’ and she didn’t disappoint.”
Social support keeps it personal
Social media platforms make it easier than ever for our voices to be heard around the world. If you tweet or comment at a point of frustation, Norton Social Support will hear you across the digital landscape, and will reach out to offer assistance.
Each query is treated uniquely, and no conversation is the same. The social team provides customised support for each customer, leaving traditional support methods behind. “We’re not robots, and we don’t read off scripts,” says Tim Lopez, Project Manager Social Customer Care. On Facebook Marian C. agrees, “Oh … a real person! I didn’t know I could use Facebook to get service. Wow, such a prompt service too.”
The social support experience could be equated to that of a small start-up company, yet with the capabilities of a global business — with 24×7 support via Twitter, and an average response time of 3 minutes and 49 seconds.
@Sipl86 says, “Impressive that you responded so quick, thanks for that.” While @Nathanaos says, “@NortonSupport is the best, the way they help their customers is unreal. My issue occurred, then within the hour it’s fixed. Thanks …!”
The Norton Social Support team generates positive discussion by reaching out via social channels where people are not asking for help directly. “We don’t just search Facebook and Twitter, but all community forums across the Internet, like HP, Dell, Comcast, Yahoo Answers, Reddit, etc. Anywhere there are communities talking to each other, we want to be a part of that conversation,” says Tim.
The Norton Social Support team employs the very behavior that’s intrinsic to social platforms, by starting conversations and building rapport with customers. “We take the number of negative comments and see how many of them we can turn into positives, and ask, ‘What was the social team’s impact on the conversation and how did we shift the social landscape sentiment?’” says Tim.
In 2015, a customer satisfaction survey revealed customers rated their overall experience with the Norton Social Support team an average 9.2 out of 10.
The Norton team cares about what you say
The Norton Community forums facilitate open and honest discussion, resulting in genuine, free-flowing information and conversation, encouraging customers to help each other. “Yes, we have moderators but we let our users run and function as a community.
Through your opinion and discussion you can make a difference in the troubleshooting of Norton products, and your input can help spur on the development of new product technologies. “We alert [the engineers] of trending issues in real time, and we have a close working relationship with them to make sure issues are dealt with quickly before they can develop into something worse,” he continues.
Our mission is to make you happy
We fix the problem before you know you have one. This proactive support approach means the dedicated Norton Support team doesn’t wait for you to act first. Engaging at the right time to offer a solution eliminates the need for the customer to contact support.
Since 2010, the Norton Social Support team has been breaking down the conventional support systems with innovative customer care approaches. “Connecting with customers is what we’ve been talking about forever, and there’s no greater connection than reaching out to them,” says Tony.
Compassion is at the core of all Norton Support experiences. David Coleman, Community and Social Manager, explains, “We help customers with genuine empathy that helps them feel like they have an insider friend at the company.”
Steve Burns, Senior Manager of Norton Support, shares the same consideration saying, “We’re not here to judge, we’re not here to shame, we just want to help.”
Technology in the antivirus service section is developing rapidly. What sets Norton apart is our outstanding support experience, and the peace of mind you get knowing you have global industry leaders supporting you in case of any serious online threats.
We hope you never need support — but if you do, rest assured you will receive first-rate service from a dedicated member of the Norton Support team.